Equitatio (defined as "we/our/us") sell products and provide related information through our domain and subdomains of equitatio.co.uk (defined as "the Site"). As a Site user (defined as "you/your") you acknowledge that your use of the Site and/or any transactions you make are subject to our Terms & Conditions. We reserve the right to change and amend these Terms & Conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the Site.
You are responsible for reading the Terms & Conditions. When you place an order with us you will be deemed to have read, understood and accepted these Terms & Conditions. The laws and regulations of the Isle of Man shall govern these Terms & Conditions and the use of our website. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you), the validity, legality or enforceability of any other part of these conditions will not be affected.
The price payable for the products you order is that set out on our website when you place your order. The prices of the products that we display on our website are subject to change without notice. All prices, where appropriate, include any sales taxes unless otherwise stated.
When you make an order on the Site, your order will be accepted according to these Terms & Conditions. We will send you an automated email confirming receipt of your order, unless you have provided an invalid email address or there is an error on our server. Please note that the confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.
We take payment online in a secure environment, currently using third-party payment service providers to process all online transactions.
We will deliver products in accordance with your order. We make every effort to deliver the products within the expected timetable. However, delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes and other industrial disputes).
If you have notified us of a problem with the products, we will either replace or repair any products that are damaged or defective upon delivery. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products. In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we may make under these conditions.
This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Payment
We accept either PayPal or debit/credit card payment. You can also pay independently using PayPal as a 'guest' with a debit/credit card.
Delivery
UK/IOM
Please ensure that if you're not going to be in to receive your delivery, you let us know of your preferred safe place, i.e. 'Leave in porch', or preferably to leave with a neighbour who you know will be in. There's a dedicated field for you to do this during the Checkout process.
Please note that if you're not there to receive delivery, Equitatio can not accept responsibility for any loss.
For UK mainland orders, while we always aim for 'next day', please allow 1 – 3 working days for your delivery to arrive. Please note there is no post from the Isle of Man at weekends. Occasionally, delays that are beyond our control may occur. We're pleased to say these are rare, but they can happen. Please let us know if your item has not been received within 5 working days, and we will do our best to investigate for you.
Please also note that, as per the Cancellation Policy below, the claims period is 14 days. If there's a problem with your delivery, you must contact us within 14 days of the delivery date for us to investigate, so we can either replace your order or refund you.
Delivery Charges
We never hide or build delivery charges into the cost of our products, nor do we make any profit from delivery charges.
Return, Refund or Replace Policy
If your order is damaged on arrival, please let us know as soon as possible, with photographic evidence, so we can arrange the return of the item and either refund or replace it.
Looking to return an unopened bag? No problem, and no time limits either. Simply send it back to us at 17, Mona Street, Douglas, Isle of Man, IM1 2QE and we'll either refund or swap it for you.
Cancellation Policy
You have the right to cancel your order within 14 days (the cancellation period will expire after 14 days from the day after you receive the goods).
If you wish to cancel your order, please advise us by email within the 14-day cancellation period. We will let you know if you'd like to cancel your order by return.
Orders cancelled outside the 14-day cancellation period are at the discretion of Equitatio.
Your order must be returned to us within 14 days after advising us of your wish to cancel. Unless you are returning the goods to us because they are faulty or damaged, any costs of returning the goods are your responsibility.
Once we receive the returned goods, we will refund your order costs in full (excluding the return costs, unless you are returning the goods to us because they are faulty or damaged), within 14 days of receipt by us. We may make a deduction from your reimbursement due to loss of value of the goods, i.e. if they have been damaged or unnecessarily handled beyond what is considered reasonable.
Complaints Procedure
If you have a complaint, please advise us in writing by email.
What information we’ll need
A clear, detailed description of what the complaint is about,
Copies of any correspondence related to the complaint.
We aim to respond to complaints within 2 working days. If we can’t reply within this time, we will let you know and advise when you can expect a reply.
When a complaint has been received, we will:
Acknowledge receipt of your complaint immediately,
Fully investigate the complaint and respond within 2 working days.
All complaints will be kept on file.
Recall Policy
In the event that our suppliers advise us that a food safety issue has arisen, we will aim to facilitate an efficient, rapid identification and removal of unsafe ingredients from our stock and inform our customers immediately.
Recall Procedure
If the decision is taken to initiate a Recall, we will notify all customers by email who have received our products containing the recalled ingredients.
We will ask all customers to destroy the product or advise that we arrange for our couriers to collect it from them.
If the affected stock is returned to us, we will follow the supplier’s instructions to either store/return or destroy the product.
Replacement or a refund will be effected immediately to the customer.
Information
For support regarding our services, email emillie@equitatio.co.uk.
Privacy
If you have any questions about your data or our privacy practices, please visit our https://shop.equitatio.co.uk/privacy-policy.
Disclaimer
All information and products offered on our website are not intended to diagnose, treat, cure or prevent any disease. Herbs are natural, therapeutic, functioning food, not veterinary medicines. The information on this site is based on the traditional and historic use of herbs and personal experience and is provided for general reference and educational purposes only. It is not intended to diagnose, prescribe or promote any direct or implied health claims, nor is it intended to replace professional veterinary and/or medical advice. We present the products on this site and the information supplied here without guarantees, and we disclaim all liability in connection with the use of these products and/or information.
Intellectual Property, Design & Reproduction
You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase, shall remain at all times in our ownership or our licensors.
You acknowledge and agree that the material and content on the Site is available for your non-commercial use to assist you in gaining information to place an order with us.
You further agree that the modification, distribution, reproduction or incorporation into any other work of part or all of the material available on the Site in any form is strictly prohibited.